Emsisoft Reviews

Emsisoft has an overall rating of 4.8 based on 30 reviews. Customer feedback on Emsisoft is mixed: Emsisoft reviewers highlight positive aspects like effective malware protection, user-friendly interface, responsive customer support, regular updates, which strongly appeal to individual users seeking reliable antivirus solutions and small businesses needing comprehensive security. However, Emsisoft is often criticized for its higher price point, occasional false positives, limited features in the free version, slower system performance.

4.8/5.0

30 reviews

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All Emsisoft Reviews (30)
thomasstump8476
May 29, 2026
"Good price for what you get"
I went with Emsisoft mainly because the price actually felt reasonable compared to some of the other antivirus options I looked at. Some of them charge ridiculous amounts for features I’d never even use, and I didn’t want to pay for a bunch of extras just to feel protected.
So far, I’ve been happy with it. It runs smoothly on my laptop, doesn’t get in the way, and even the renewal price was still fair. It’s not the absolute cheapest out there, but for the peace of mind, I think it’s worth it.
CheriDurfee_05
March 31, 2026
"Support was quick, but the issue was a bit annoying"
I ran into a small problem with my subscription, which was kind of frustrating at first. That said, support got back to me quickly and explained everything in a way that actually made sense. I appreciated that they fixed it without making me go through a bunch of extra steps. Not perfect, but the support experience was solid overall
cedric1990
January 25, 2026
"Stopped a nasty file sooo fast"
Emsisoft caught a malware file that my old antivirus totally missed. The scan was quick, and it removed the thing without messing up my laptop at all. I’ve been using it for a few weeks now and honestlyyy, no issues so far.
berniceblalock6573
January 12, 2026
"I’ve been using Emsisoft on my laptop and..."
I’ve been using Emsisoft on my laptop and, yeah, it’s been okay overall. Most of the time I don’t even notice it running, which is kind of what I want from antivirus software. The only thing is when it’s doing a scan, it can slow things down a little if I’m trying to work at the same time. Not terrible, just noticeable. But compared to a few others I’ve tried, this one has been better.

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Emsisoft Q&A

I continue to experience a lack of response to repeated emails to the Emsisoft "help" line and have been told here that the policy is to respond within 24 hours. That is not in my experience. Why does this forum seem to get response while the recommended way does not? Further, my original problem is still not corrected after a month. I have up until recently been totally supportive of your products and recommended them to my friends. I wonder if there are others that are having the same problem... and if not, perhaps I should invest in lottery tickets instead of your software as my odds would seem there to be much better! I continue to be given excuses and solutions that do not correct my problem. Is anyone there?

I was told here by Christian that Emsisoft responds no more than 24 hours to emails. I did not receive a response back from Christian to a posting above prior to the one today and only by some luck received one from Arthur ONE WEEK = 24 hours x 7 days. What is the problem? It did not used to be this way. I have treasured your product in the past because it came from a smaller company that I assume wanted to do good and avoid the lax customer service of the giants. If I am an isolated example, because it seems to be repeating recently, perhaps I should play the lottery as I have an example here then of wonderful odds.

I have sent 3 emails on 3 different days to helpdesk@emsisoft.com and gotten NO REPLIES! This is the same address that I have sent questions to for some years in the past and have always gotten replies. Has something changed? It was as recently as 3 weeks ago the I sent another such email on Online Armor and gotten a prompt reply. I have done nothing to change my email, so I reject the idea of "... general email receiving problem"! If the address has changed, kindly advise what the current correct email address is.

I sent an email requesting help on 11/14/2015 and a 2nd request on 11/17 and 3rd request on 11/18 and have as yet received NO RESPONSE and am blocked from using a paid subscription on one of my computers. What gives?

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